Description
Overcome barriers to effective office communications. Develop strategies to increase your ability to be understood by identifying your own communication style and that of others. Explore methods of interpreting verbal and nonverbal feedback and the use of appropriate repetition to clarify communications.
Duration
6-months
Level
Foundational
Who Should Attend?
This course is ideal for professionals at all levels who seek to enhance their communication skills within the workplace. Whether you’re a manager, team leader, or individual contributor, if you aim to overcome barriers to effective office communication, this course is for you.
Credits
1.2 CEU'sLearning Outcomes
Identify and use the elements in the communication process for understanding and action. Speak in clear statements with specific meaning. Recognize and interpret verbal and nonverbal feedback. Listen for intent and meaning in the message. Understand the difference between assertive, nonassertive and aggressive behavior. State needs assertively. Discuss problems and challenges with coworkers and supervisors in a positive manner.
