Description
Learn to speak honestly and directly, make decisions more easily, and influence people. Create a turning point in your life by recognizing the difference between assertive and aggressive behaviors, communicating more effectively, and listening for others' motives. Effectively handle criticism, deal with workplace anxieties, and build self-confidence by learning to approach business situations assertively.Duration
6-months
Level
IntermediateWho Should Attend?
This course is designed for individuals who want to transform their communication skills and build confidence in their professional and personal lives. If you’re ready to create a turning point in your life by approaching business situations assertively, this course is for you.Credits
1.2 CEU'sLearning Outcomes
Distinguish between nonassertive, aggressive, passive aggressive, and assertive behavior. List common barriers to communication at work. Recognize different communication patterns in the workplace. Define congruent verbal and nonverbal communication. Identify solutions that may reduce conflict. Receive assertive criticism.
